The Town of Rolesville is making some changes to all waste collection services. The Town contracts for the collection of both solid waste (garbage & recycling) and yard waste. Allow us to explain the upcoming changes to (1) solid waste and then (2) yard waste.
(1) SOLID WASTE CHANGES (GARBAGE AND RECYCLING)
Since 2008, the Town has contracted with Waste Industries for garbage and recycling collection. The current contract expires soon so the services were bid out once more as done every several years. The winning bid came from Veteran’s Waste Solutions (VWS). No one likes change so why did the Town do this? We go through this process to assure we get the best prices AND services to all our residents. We want to be good stewards of the taxpayer’s money. This is a HUGE change so we want to make sure some questions are answered. Letters went out but this website is a platform to answer more questions and provide up to date information. Please check back in to this site periodically to learn more but as always, feel free to contact us at Town Hall if your question is not answered in this page.
WHO IS VETERAN’S WASTE?
Veteran’s Waste Solutions (VWS) is not a new company. There were founded in 2003 and are 100% veteran owned and operated. They hang their hat on being committed to creating careers for former members of the United States Military. Before accepting the company’s bid for services, the Town of Rolesville vetted the company heavily. They have all the permits needed to collect, transfer, and dispose of trash at the Wake County Landfill. Their records regarding safety were outstanding as well. The Town feels that they are great fit for what we need.
WHEN WILL THIS CHANGE TAKE PLACE?
This new contract begins July 1, 2017. Because of that, there will be some changes throughout the month of June that’ll affect all of us. Below is information regarding the changes to:
- Your collection day
- Your carts
- What is and isn’t collected
WHEN WILL MY TRASH BE COLLECTED?
Starting July 1, the collection day will change. Garbage and recycling will still be collected on the same day of the week but the current collection day of Wednesday will change to Tuesday. To aid in this, below are the dates of collection for this summer.
- (Wednesday) May 24 with Waste Industries
- (Thursday) June 1 with Waste Industries (Memorial Day holiday delay)
- (Wednesday) June 7 with Waste Industries
- (Wednesday) June 14 with Waste Industries
- (Wednesday) June 21 with Waste Industries
- (Wednesday) June 28 with Waste Industries
- (Wednesday) July 5 with VWS (Independence Day holiday delay)
- (Tuesday) July 11 with VWS
- (Tuesday) July 18 with VWS
- (Tuesday) July 25 with VWS
- (Tuesday) August 1 with VWS
- (Tuesday) August 8 with VWS
- (Tuesday) August 15 with VWS
WILL I GET NEW CARTS?
Yes. The current carts are owned by Waste Industries. VWS will be delivering new carts. Below is a picture with the BLUE cart being for recyclables and the BLACK cart being for garbage.
This delivery will take place throughout town between June 16 and June 29. VWS will be using different resources to deliver the carts. We ask for everyone’s patience as we all have 4 carts. Waste Industries is currently scheduled to collect the current/old carts starting on June 28th. This process may take several days but please leave your cart by the curb till it is collected. If you are going to be out of Town in this period of time, please contact Town Hall staff at 919.556.3506.
The new carts will both be 96 gallons in size. We heard many residents loud and clear that you would like more capacity for recyclables. Because of that, we increased the size of the can in the contract. Please make sure to stop using your Waste Industries cart on June 28th and start using the VWS cart on June 29th for the first pickup on July 5.
WHAT WILL BE COLLECTED?
Nothing is currently changing from what we are all used to disposing of. The Mayor and Board of Commissioners are contemplating making improvements to garbage and yard waste. If any changes and improvements are made, the Town will be sure to pass that information along.
Place your container within 5 feet of the curb or edge of your street Monday night. Trucks will start their collection at different times depending on the area that they are working. We recommend you bag your household trash. This will help keep down the smell in your container and the possibility of loose trash blowing out of the trucks while in the process of dumping your container. Your 96 gallon rollout cart is normally large enough to hold the trash that is produced by an average size family. An extra bag or two, occasionally, is permissible. If you should need additional carts, please contact Town Hall at 919.556.3506.
- Plastic items are recyclable if there are numbers 1-5 on the container (found on the base)
- Please be sure containers are EMPTY as much as possible
- Six pack holder rings
- Any color glass is acceptable except blue
- All white /colored paper with any color ink
- Computer paper, blueprints, phone books
- Copy paper, any color
- Sticky Notes, Index cards
- Envelopes (if it has a clear window, the clear material must be removed)
- FAX paper
- Cereal box type paper
- Milk cartons
- Notebook paper, personal stationary, posters
- Pamphlets and brochures (OK if glossy)
- Paperback books, magazines with glue or stapled binding
- Construction paper, brown craft paper or envelopes
- Newspaper & newspaper insert ads
- Phone Books
- Paper plates, paper towels, napkins which are TOTALLY clean
- Corrugated cardboard
- Aseptic juice boxes
- Aluminum cans
- Aluminum foil (no food residue)
- Metal food cans
RECYCLABLES NOT ACCEPTED?
- Yard waste material
- Facial tissues
- Photographs and photography paper
- Copy paper wrappings from reams or any paper coated with a waxy material
- Paper clips
- Yogurt cups
- Margarine containers
- Frozen food trays
- Plastic wrap
- Plastic bags
HOW AM I CHARGED FOR THESE SERVICES?
The Town bills residential waste customers $22 per month for solid waste services. This fee includes the cost for garbage, recycling, and yard waste collection. Bills are sent to residents on a bi-monthly basis, so the amount charged on each bill is $44. In order to ensure that your garbage and recycling services are not interrupted, please submit your payments by the due date on the bill. If your payment is received after the due date, a $10 late fee will be added to the amount due.
The Town offers the following payment options:
- Online Banking: Consider setting up a $22 per month recurring payment using your bank’s online service
- By Mail: Town of Rolesville \ P.O. Box 250 \ Rolesville, NC 27571
- In Person: Rolesville Town Hall at 502 Southtown Circle. Drop box available 24/7 (cash and check only)
- Online: click here (credit card only – $2 fee)
DO I HAVE TO PARTICIPATE IN THIS SERVICE?
In order to protect the public’s health, safety and property values, Town ordinances require all citizens to participate in a waste collection program. Therefore, the Town bills for solid waste service at each residential address within the Town limits. If you move out or sell your home, be sure to contact Town Hall (919.556.3506) to remove the solid waste service from your name. If you have a situation that qualifies for an exception to the solid waste fee, please contact Town Hall to request a Billing Exception form. The most common reasons citizens submit these forms are when a home is vacant and listed for sale, or when the home will be vacant for an extended period.
(2) YARD WASTE CHANGES
The Town contracts with Allen’s Tree Service for the collection of yard waste. There are going to be some changes most notably with how yard waste is placed by the curb. No clear plastic bags will be accepted after July 1. Most everything must be placed within 35 gallon trash containers. Each home is permitted to place debris by the curb within five (5) of these containers each collection day. Here is an explanation.
WHAT IS NOT COLLECTED?
Building materials, landscape materials, animal waste, fencing pickets or poles, treated wood, plastic plant pots and containers, plastic trays, mulch bags, dirt, and the like. All yard waste MUST be free of trash, bricks, rocks, and other refuse as well. Due to access of equipment, the timeliness of collection, and safety, no stumps or large root balls will be collected or accepted.
WHAT IS COLLECTED?
Vegetative matter resulting from landscaping maintenance including but not limited to leaves, twigs, grass, limbs, hedge clippings, hay straw, pine straw, pine cones, and logs.
HOW TO GET YARD WASTE COLLECTED?
- All debris must be placed out by curbside no later than 7:00 am the Monday of collection
- As of July 1, 2017, clear bags are no longer accepted. This rule change results from repetitive problems with citizens placing inert debris and animal waste within the bags.
- All yard waste must be placed within five (5) thirty five (35) gallon size trash containers. No more than five (5) containers will be collected per residence.
- Limbs and branches can be placed within trash containers or loose by curbside. Any limbs placed loose must meet the following rules:
- All limbs must face a similar direction. The purpose of this is safety and timeliness of collection.
- All limbs with a diameter smaller than six (6) inches must not have a length greater than six (6) feet.
- All limbs with a diameter greater than six (6) inches must not have a length greater than two (2) feet.
- Logs must not have a length great than one (1) foot.
- Piles of limbs must not exceed six (6) feet in height, ten (10) feet in length, and six (6) feet in depth.
- Grass clippings, loose leaves, pine straw, etc. must be placed within the containers between March 14, 2017 and September 11, 2017. From September 12, 2017 through next spring, such material can be placed loose by the curb.
WHAT DO THESE 35 GALLON CONTAINERS LOOK LIKE?
The 35 gallon containers now required can be purchased at any local store like ACE Hardware, Lowes Hardware, Home Depot, etc. They do not have to be a specific color or material. They do not have to be exactly 35 gallon and may be smaller. Below are pictures as examples.
WHEN WILL IT BE COLLECTED?
- June 19
- July 3, 17, and 31
- August 14 and 28
- September 11 and 25
- October 9 and 23
- November 6 and 20
- December 4 and 18